24 Hours Emergency Line : +91-22-6755 6766

For Patients - Patient Guidelines

Kohinoor Hospital Admission Procedure

  • Contact the hospital on (91-22) 6755 6855 to reserve your bed/operation theatre or to confirm your day-care procedure.
  • Please pay the necessary deposit by credit/debit card or cash at the admission desk and collect your deposit receipt and booking confirmation on the spot.
  • If you have an appointment for a surgical procedure, kindly confirm your booking with the admission department a day prior to the surgery.
  • You will receive a call from the hospital on the date of admission but if you don’t get a call, contact Kohinoor Hospital on (91-22) 6755 6855 after 1.00 p.m. to confirm the allocation of your bed. Please note that reservation does not assign the bed.
  • The hospital will give you the bed/class of your choice albeit subject to availability.
  • If a scheduled surgery must be cancelled or postponed on medical grounds, the hospital’s admission counter will help you with the formalities. Please note that only a surgeon/consultant from the hospital is authorised to cancel or postpone a procedure and sanction a refund. If the refund exceeds Rs. 10,000/- it will be paid to you by cheque within a week of cancellation.
  • Please bring your personal toiletries and footwear.
  • Carry adequate cash for contingencies and varied purposes.
  • Please take care of your mobile phone and other valuables as the hospital will not be held responsible for any losses.
  • Do not bring video cameras and other recording devices in to the hospital premises.
  • You will undoubtedly get the bed/class of your choice if it is available at the time of admission; but if you are admitted below a class of your preference, submit a written request for a change at the admission counter. The hospital will then move you to a bed/class of your choice as soon as there is a vacancy.

You Should Know

  • The charge for a bed is calculated from 12 noon to 12 noon the following day, irrespective of the time of admission.
  • An upgrade or downgrade of the selected class of bed will affect your billing.
  • When you move up to a higher class, you will be billed for that class from the very first day.
  • When you move down to a lower class, you will be billed for the lower class from the date of transfer.
  • Sometimes, the hospital may be forced to transfer a patient to a government/municipal hospital for non-payment or other administrative reasons.
  • Interim bill statements will be available to you on a daily basis. Please settle the amount accrued to your account within 24 hours.
  • To facilitate a speedy recovery, only one relative will be allowed to accompany the patient in the room.

Visiting Hours

  • Weekdays: 5.00 pm to 7.00 pm
  • Sundays and Public Holidays: 9.00 am to 10.00 am and 5.00 pm to 7.00 pm

Visiting the ICUs

  • Visiting hours for the whole week – 10.00 am to 11.00 am/5.00 pm to 7.00 pm
  • Children below 14yrs are not permitted in the ICU, in their own interest.
  • Visitors will not be allowed inside the hospital post 10.00 pm unless the situation is critical and the Security Manager permits it.
  • Flowers, food and drink, cameras and cell phones are not permitted in the ICU.
  • Anyone with a potentially contagious illness should not visit the patient,since the patient is prone to catching infections.
  • Only visitors with valid visitor passes will be allowed to meet the patient.
  • A single additional pass for a relative will be provided during surgery.
  • Please leave your external footwear on the rack placed outside the ICU and make sure you wear the slippers on the foot rack in the corridor. Return the ICU slippers at the corridor before exiting.
  • Disinfect your hands with the Antibacterial Hand Rub, provided at the entrance and at each patient bed.
  • Feel free to wait at the Intensive Care Visitor’s Lounge but maintain mutual respect for the relatives of other patients in the ICU.
  • Please remember that patients may be in pain and they require a peaceful environment for a quick recovery. Co-operate with Kohinoor Hospital by keeping noise levels at the minimum.
  • Patients in the ICU are under strong medication and utilise many medical equipment, stay calm and do not be alarmed.
  • If a patient is shifted to a Critical Care Unit please vacate the room at once, since another patient may be in queue for admission.
  • It is not easy to predict the duration for which a patient will be admitted in the ICU, sometimes the patient is moved to other beds within the ICU depending on the seriousness of the patient’s condition.
  • Inpatient payments are processed by the Billing Department. Kindly make all payments to that department only.


  • A hospital ought to be respected like a place of worship. Hence, spitting and the consumption of alcohol, tobacco, cigarettes and chewing gum in and around the hospital premises, is strictly prohibited.
  • Kindly use the dustbins to dispose any waste.
  • Please keep the toilets clean and dry.
  • Giving hospital staff any kind of tip/reward is forbidden.
  • A hygienic environment is essential for good health and recovery. Please help Kohinoor Hospital maintain its standard of excellence.


  • The hospital’s kitchen is equipped to serve well-balanced vegetarian meals.
  • Special diets will be served as prescribed by the doctor or dietician.
  • All meals are planned and their preparation is supervised by competent dieticians.
  • No outside food is allowed for patients or their attendants.
  • Patient attendants can dine on the ground floor at the visitor’s Café.
  • The fine dining restaurant serves both a la carte and buffet menus for breakfast, lunch, tea and dinner. It is functional from 8.00 am to 11.00 pm.

Clothes and Linen

  • Clothing and linen plays an important role in preventing infections.
  • It is mandatory that all patients wear hospital clothes.
  • The patients are provided with bed and bath linen, the patient attendants should only use the linen that the hospital provides in the interest of the patient.
  • For additional linen requirement, speak with the ward nurse.

Maintenance and Equipment Service

  • In case of any electrical faults with switches, ACs, TVs, etc. or plumbing faults in showers, flushes, etc. inform the nurse on duty for assistance.
  • Please do not attempt to move or repair electrical appliances.
  • Do not touch the oxygen and suction pump equipment.
  • Do not change the setting of the thermostat knobs.
  • The windows are locked. Do not attempt to open them.
  • The use of mobile phones is restricted in areas where patients may be admitted or met with.


  • A patient will only be discharged at the behest of the concerned doctor.
  • If the patient wishes to be transferred to another hospital or be sent home against the advice of the doctor, the patient/relative will be expected to sign a ‘Discharge Against Medical Advice’ declaration and the hospital will not be held responsible for any change in the patient’s condition thereafter.
  • Your Summary Report/Discharge Card will be handed to you by the floor staff at the time of discharge.
  • Please submit all visitor passes at the Billing Department, failing which you will incur a charge of Rs. 250/- per pass.
  • Kindly make all the necessary arrangements prior to discharge, so you can vacate the bed and take the patient home once the bills are settled.
  • Any refund above Rs. 10,000/- will be paid by cheque, a week after the patient’s discharge.
  • Discharge time – 12 noon.
  • Please do not leave without filling the feedback form which the ward nurse will give you before discharge. Your feedback is valued.

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Personal Suite Room


Deluxe Room

The Patient's Rights

  • Right to access medical care, whereby you are entitled to receive medical treatment, which meets the current standards of acceptable quality in healthcare.
  • Right to respect and dignity, whereby all your religious and cultural beliefs shall be respected by the hospital and its staff.
  • Right to privacy and confidentiality, whereby information related to your medical condition can be kept confidential.
  • Right to participate in any decision involving your healthcare.
  • Right to see the identity of individuals providing any service to you.
  • Right to information about your ailment.
  • Right to consent.
  • Right to refusal.
  • Right to make suggestions and express any grievances of treatment.
  • Right to know the expected cost of treatment.
  • Right to be informed and educated in a language that you understand, whereby an interpreter is made available to you, in case you cannot comprehend the language of communication.

The Patient's Responsibilities

  • To provide complete and accurate information about you and your ailment.
  • To follow the treatment plan recommended by your healthcare providers.
  • To take care of your belongings.
  • To make timely payments.
  • To be on time for all your appointments.
  • To support the hospital in its effort to keep the environment clean.
  • To refrain from requesting for incorrect certificates.
  • To be patient and maintain silence.