For Emergency :
+91-22-6755 6766 / 3055 3066
For Appointments : +91-22-6755 6721 / 6712
Board line : +91-22-6755 6755 / 3055 3055
 
 
 
 
 
 Now accredited by NABH
 
  
   Overseas Patients - FAQ
 
About Kohinoor hospitals
 
How does India compare with other countries for medical treatment?
How does Kohinoor Hospitals compare with other hospitals?
 
 
Online Doctors Appointment & Medical Advice
 
How do I schedule medical appointments with a specialist at Kohinoor Hospital?
When making a medical appointment what information must I provide?
Without a referral from my local doctor, can I seek an appointment with a specialist at Kohinoor hospitals?
Will someone guide me on the duration and cost of treatments?
 
 
About Guided Medical Tours
 
Can you help me get a visa?
In my Visa, I can see 'FRRO required within 14 days of arrival'. What does this mean and how should I go about it?
Will you arrange for an airport pickup?
Any special facilities and services that you provide international patients?
 
 
Stay at Kohinoor Hospitals
 
What are the registration formalities at the hospital?
I do not speak English and am not conversant with the native Indian languages. How do I communicate with the doctors?
If my family is accompanying me, where can they stay?
Who will be responsible for my stay at Kohinoor Hospitals and who can be reached for assistance?
Who are the personnel who will meet me at my room apart from the doctors and nurse?
How can my relatives/family reach me over the phone from my home country and how can I make an International call?
What about food choices? Will the kind of food I prefer be made available to me?
What are the options available for me to pray?
 
 
Payment Process
 
What modes of payment do you accept?
 
 
Discharge Process
 
What are the procedures involved in my discharge? What are the formalities and will I get a copy of all my investigation reports?
How can I follow-up with my doctors once I reach my home country?
 
 
About Kohinoor hospitals
 
How does India compare with other countries for medical treatment?
  India has some of the world's best healthcare facilities, staffed by doctors with international qualifications & vast and varied experience.

The cost of treatment is substantially lesser than in developed countries, in some cases the difference can result in as much as 60% savings.

For patients, the result is a win-win... situation, world class medical attention and patient care services and savings too.
 
 
How does Kohinoor Hospitals compare with other hospitals?
  Kohinoor hospital offers:
  • Asia’s First & worlds Second LEED platinum rated hospitals
  • World class medical facilities that use the latest technologies
  • Quality Medical Expertise : A team of highly specialized, internationally trained doctors who are   globally renowned for their expertise and skills
  • Seamless services and personalized care and attention
  • Great value for money
 
 
Online Doctors Appointment & Medical Advice
 
How do I schedule medical appointments with a specialist at Kohinoor Hospital ?
 
You or your attendant can contact the International Patients Service Centre of the location of your choice, via telephone, fax, email or letter. Details are available at the Contact us section of this website. Alternatively, you can fill in the form available in the website in the Request Information section.

 
 
When making a medical appointment what information must I provide?
  You must provide all relevant information on your medical condition, including scans, medical history, and current medication etc.If you have been referred to Kohinoor hospitals by a doctor in your home country, please carry the contact details of the doctor.
 
 
Without a referral from my local doctor, can I seek an appointment with a specialist at Kohinoor hospitals?
  Yes. You can contact the Kohinoor hospital International Patients co-coordinator directly, with details of your medical history and treatment sought. Our International Patient Service Co-ordinators will recommend and also schedule an appointment, with an appropriate specialist.
 
 
Will someone guide me on the duration and cost of treatments?
  Definitely. Once you have consulted the appropriate specialist, our Relationship Manager will give you a complete plan on the approximate length of stay at the hospitals and the total cost of the treatment, along with the necessary pre/post treatment care.
 
 
About Guided Medical Tours
 
Can you help me get a visa?
 
Certainly
Once you confirm your visit to our facility for medical treatment, we will send a visa requisition letter to the Indian Embassy in your country. A copy of the letter will be marked to you.

Please send us the following details via email if you want us to send a visa requisition letter to the Indian Embassy in your country:

  • Patient's name and passport number
  • Medical escort's name and passport number
  • Country
  • Your tentative date of arrival at Kohinoor Hospital for treatment
Note:

  • If you are traveling on a medical visa, you are required to register at the Foreigner’s Regional Registration Office within 14 days of your arrival. Our team will help you with all these formalities.
  • Patients from Pakistan and Bangladesh are required to register with the nearest Police Station or Police Commissioner’s office within 24 hours of arrival. Refer to your Visa/ Transit document for instructions.
  • Please bring 10 passport size photographs with you for the above formalities.
 
 
In my Visa, I can see 'FRRO required within 14 days of arrival'. What does this mean and how should I go about it?
 
FRRO stands for Foreigners Regional Registration Office and this is required if you are travelling for medical requirement and have a Visa type 'M' which means 'Medical'. This Visa gives you multiple entries and provides you a longer stay at India. Our Patient Services Co-ordinators will do the processing for your registration and you will just need to follow their instruction on the same. You are required to register at the Foreigners Regional Registration Office within 14 days of your arrival. The prescribed format for the same is also available at the International Patients Service Desk.

Patients from Pakistan and Bangladesh are required to register their arrival within 24 hours with the nearest Police Station/Commissioner's Office. Please refer to our Visa/Transit document for instructions.
 
 
Will you arrange for an airport pickup?
 
Sure.
Before your arrival, our International Patients Services Team will send you the name and contact details of the staffer being sent to meet you. This person will escort you to the hospital or accommodation. If you are unable to find the person sent to pick you up, all you need to do is call our hospital helpline.
 
 
Any special facilities and services that you provide international patients?
  Lots!
  • Airport pickup and drop
  • A SIM card, provided to you immediately after your arrival, so that you can talk to your relatives back home
  • VISA/FRRO assistance
  • Language interpreters
  • Foreign Exchange conversion at the hospital
  • Fax, photocopy, and courier services
  • Laundry services
  • In-room color television, cable connection, DVD player
  • Complimentary Wi-Fi in most of our hospitals
  • Complimentary stay in your room for one attendant (while you are being operated on, we will provide alternative accommodation for your attendant)
  • Special arrangements to meet specific religious or dietary needs
  • Daily updates for your referring doctors and family
 
 
Stay at Kohinoor Hospitals
 
What are the registration formalities at the hospital?
 
You are required to produce your passport at the registration counter to get registered at our hospital. The hospital will maintain a copy of your passport (Photo page and visa page) in your hospital record. This is mandatory and is based on the directives from the Government of India.
 
 
I do not speak English and am not conversant with the native Indian languages. How do I communicate with the doctors?
 
Our team at the International Patients services departments will organise the services of a language interpreter who will be with you during medical interactions and help you communicate effectively.
 
 
If my family is accompanying me, where can they stay?
 
You can keep our staff at the International Patients services departments informed and the necessary hotel accommodation arrangements can be made based on your budget.
 
 
Who will be responsible for my stay at Kohinoor Hospitals and who can be reached for assistance?
 
At Kohinoor Hospitals, your primary consultants and nursing team will be responsible for all your medical requirements whereas all your non-medical requirements will be met by our International Patients Service Co-ordinators.
 
   
Who are the personnel who will meet me at my room apart from the doctors and nurse?
 
Apart from the medical and nursing care providers, you will meet staff from the International Patients Services Centre daily as well as your dietitian and physiotherapist if medically required and the housekeeping staff who will be cleaning your room.
 
 
How can my relatives/family reach me over the phone from my home country and how can I make an International call?
 

Your loved ones can reach you by giving the contact numbers of the hospital that you are in. Hospital telephone numbers are available in the Contact us section of this website.

To make an International call you have two options.

  • Dial '0' from the phone provided in your room and dial your country code followed by area code and then the mobile or landline number.
Please note that all international calls are charged on pulse rates that vary with country and this will be added to your bill.
 
 
What about food choices? Will the kind of food I prefer be made available to me ?
 
Yes, certainly. We will do our best to prepare and serve you a variety of choices of food as per your preference. However all dietary presecriptions are subject to your doctor's advice and appropriate to your health status. We do not permit food from outside to be brought into the hospital. Smoking and alcohol use are forbidden in the hospital premises.
 
 
What are the options available for me to pray?
 
KOHINOOR HOSPITALS have areas designated for prayer and cater to major relious faiths such as Christianity, Islam, Hinduism, Buddhism etc. Our International patients service departments can guide you on this.
 
 
Payment Process
 

What modes of payment do you accept?

 
  • Wire Transfer: RTGS (Bank transfer into the hospital account)
    Transfer money directly from your bank account to Kohinoor Hospitals account– it takes about seven working days for the funds to be credited. Send us the scanned copy of the money transfer receipt; this will be used to help you settle your bill. On discharge, any excess amount will be refunded to you and any shortfall will have to be paid in cash.

  • Note
    • We will send you our bank details on request
    • The transferred amount cannot be used for bill settlement unless you provide us with a copy of the wire transfer receipt
  • Direct payment:
    At the hospital: pay your hospital bill at the hospital directly through cash, card, or traveller’s cheques

  • Note
    • We accept all major credit cards like VISA, MASTER Card
    • We accept payment for inpatient services in the following currencies: US Dollar, Euro, Pound Sterling, Omani Riyal, UAE Dirham, Kuwait Dinar, Saudi Riyal and Singapore dollars
 
 
Discharge Process
 
 
What are the procedures involved in my discharge? What are the formalities and will I get a copy of all my investigation reports?
 
Your primary consultants will inform the date of your discharge. At the time of discharge your nurse will detail you on the treatment / surgery that you have had and on the medication that you have to take, follow-up requirements if any and finally will hand over all your medical investigation reports/X-ray/MRI/other scan images and medicines.
 
   
 
How can I follow-up with my doctors once I reach my home country?
 
You can write to our International Patients Division on your progress and they will help you keep in touch with your doctors at Kohinoor Hospitals . Do mention your hospital registration number in all your communications with the hospital.
 
 
 
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