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Overseas Patients - FAQ


About Kohinoor hospitals

India has some of the world's best healthcare facilities, staffed by doctors with international qualifications & vast and varied experience.

The cost of treatment is substantially lesser than in developed countries, in some cases the difference can result in as much as 60% savings.

For patients, the result is a win-win... situation, world class medical attention and patient care services and savings too.

Kohinoor hospital offers:

  • Asia’s First & worlds Second LEED platinum rated hospitals
  • World class medical facilities that use the latest technologies
  • Quality Medical Expertise : A team of highly specialized, internationally trained doctors who are globally renowned for their expertise and skills
  • Seamless services and personalized care and attention
  • Great value for money

Online Doctors Appointment & Medical Advice

You or your attendant can contact the International Patients Service Centre of the location of your choice, via telephone, fax, email or letter. Details are available at the Contact us section of this website. Alternatively, you can fill in the form available in the website in the Request Information section.

You must provide all relevant information on your medical condition, including scans, medical history, and current medication etc.If you have been referred to Kohinoor hospitals by a doctor in your home country, please carry the contact details of the doctor.

Yes. You can contact the Kohinoor hospital International Patients co-coordinator directly, with details of your medical history and treatment sought. Our International Patient Service Co-ordinators will recommend and also schedule an appointment, with an appropriate specialist.

Definitely. Once you have consulted the appropriate specialist, our Relationship Manager will give you a complete plan on the approximate length of stay at the hospitals and the total cost of the treatment, along with the necessary pre/post treatment care.


About Guided Medical Tours

Certainly

Once you confirm your visit to our facility for medical treatment, we will send a visa requisition letter to the Indian Embassy in your country. A copy of the letter will be marked to you.

Please send us the following details via email if you want us to send a visa requisition letter to the Indian Embassy in your country:

  • Patient's name and passport number
  • Medical escort's name and passport number
  • Country
  • Your tentative date of arrival at Kohinoor Hospital for treatment

Note:

  • If you are traveling on a medical visa, you are required to register at the Foreigner’s Regional Registration Office within 14 days of your arrival. Our team will help you with all these formalities.
  • Patients from Pakistan and Bangladesh are required to register with the nearest Police Station or Police Commissioner’s office within 24 hours of arrival. Refer to your Visa/ Transit document for instructions.
  • Please bring 10 passport size photographs with you for the above formalities.

FRRO stands for Foreigners Regional Registration Office and this is required if you are travelling for medical requirement and have a Visa type 'M' which means 'Medical'. This Visa gives you multiple entries and provides you a longer stay at India. Our Patient Services Co-ordinators will do the processing for your registration and you will just need to follow their instruction on the same. You are required to register at the Foreigners Regional Registration Office within 14 days of your arrival. The prescribed format for the same is also available at the International Patients Service Desk.

Patients from Pakistan and Bangladesh are required to register their arrival within 24 hours with the nearest Police Station/Commissioner's Office. Please refer to our Visa/Transit document for instructions.

Sure.

Before your arrival, our International Patients Services Team will send you the name and contact details of the staffer being sent to meet you. This person will escort you to the hospital or accommodation. If you are unable to find the person sent to pick you up, all you need to do is call our hospital helpline.

Lots!

  • Airport pickup and drop
  • A SIM card, provided to you immediately after your arrival, so that you can talk to your relatives back home
  • VISA/FRRO assistance
  • Language interpreters
  • Foreign Exchange conversion at the hospital
  • Fax, photocopy, and courier services
  • Laundry services
  • In-room color television, cable connection, DVD player
  • Complimentary Wi-Fi in most of our hospitals
  • Complimentary stay in your room for one attendant (while you are being operated on, we will provide alternative accommodation for your attendant)
  • Special arrangements to meet specific religious or dietary needs
  • Daily updates for your referring doctors and family

Stay at Kohinoor Hospitals

You are required to produce your passport at the registration counter to get registered at our hospital. The hospital will maintain a copy of your passport (Photo page and visa page) in your hospital record. This is mandatory and is based on the directives from the Government of India.

Our team at the International Patients services departments will organise the services of a language interpreter who will be with you during medical interactions and help you communicate effectively.

You can keep our staff at the International Patients services departments informed and the necessary hotel accommodation arrangements can be made based on your budget.

At Kohinoor Hospitals, your primary consultants and nursing team will be responsible for all your medical requirements whereas all your non-medical requirements will be met by our International Patients Service Co-ordinators.

Apart from the medical and nursing care providers, you will meet staff from the International Patients Services Centre daily as well as your dietitian and physiotherapist if medically required and the housekeeping staff who will be cleaning your room.

Your loved ones can reach you by giving the contact numbers of the hospital that you are in. Hospital telephone numbers are available in the Contact us section of this website.

To make an International call you have two options.

  • Dial '0' from the phone provided in your room and dial your country code followed by area code and then the mobile or landline number.

Please note that all international calls are charged on pulse rates that vary with country and this will be added to your bill.

Yes, certainly. We will do our best to prepare and serve you a variety of choices of food as per your preference. However all dietary presecriptions are subject to your doctor's advice and appropriate to your health status. We do not permit food from outside to be brought into the hospital. Smoking and alcohol use are forbidden in the hospital premises.

KOHINOOR HOSPITALS have areas designated for prayer and cater to major relious faiths such as Christianity, Islam, Hinduism, Buddhism etc. Our International patients service departments can guide you on this.


Payment Process

  • Wire Transfer: RTGS (Bank transfer into the hospital account)Transfer money directly from your bank account to Kohinoor Hospitals account– it takes about seven working days for the funds to be credited. Send us the scanned copy of the money transfer receipt; this will be used to help you settle your bill. On discharge, any excess amount will be refunded to you and any shortfall will have to be paid in cash.
  • Note
    • We will send you our bank details on request
    • The transferred amount cannot be used for bill settlement unless you provide us with a copy of the wire transfer receipt
  • Direct payment:

    At the hospital: pay your hospital bill at the hospital directly through cash, card, or traveller’s cheques

  • Note
    • We accept all major credit cards like VISA, MASTER Card
    • We accept payment for inpatient services in the following currencies: US Dollar, Euro, Pound Sterling, Omani Riyal, UAE Dirham, Kuwait Dinar, Saudi Riyal and Singapore dollars

Discharge Process

Your primary consultants will inform the date of your discharge. At the time of discharge your nurse will detail you on the treatment / surgery that you have had and on the medication that you have to take, follow-up requirements if any and finally will hand over all your medical investigation reports/X-ray/MRI/other scan images and medicines.

You can write to our International Patients Division on your progress and they will help you keep in touch with your doctors at Kohinoor Hospitals . Do mention your hospital registration number in all your communications with the hospital.